Gaya APA
Chandra, F, T, D, G. (2016).
Service, Quality Dan Satisfaction Edisi 4 (Ed.1, Cet.1).
Yogyakarta:
Andi.
Gaya MLA
Chandra, Fandy, Tjiptono, Dan, Gregorius.
"Service, Quality Dan Satisfaction Edisi 4".
Ed.1, Cet.1
Yogyakarta:
Andi,
2016.
Book.